31years
of experience
of experience
Introduction: HP Managed Print Services (MPS) is a comprehensive service for managing the print environment in your company. Instead of purchasing printers, handling maintenance, supplies, and document security yourself – you can delegate these tasks to HP and a partner such as Mat.net. MPS is aimed primarily at businesses and institutions seeking to reduce printing costs, increase efficiency, and enhance document security. HP MPS combines consulting, deployment of suitable printing devices, continuous monitoring, toner/ink supply, and servicing – all under one agreement tailored to your organization’s needs. The result? A transformation of the traditional print environment into a modern, efficient, and manageable system.
Reduced printing costs: Implementing MPS often significantly lowers the total cost of ownership of your printing infrastructure. HP analyzes current usage and needs to determine the optimal number and model of devices, preventing unnecessary expenses (e.g., maintaining too many printers). The pay-per-page billing model means you pay only for actual output instead of investing in toner “just in case.” According to HP, MPS customers can reduce printing costs by several dozen percent annually.
Automatic supply of materials: No more surprises like “out of toner at the worst moment.” The MPS system monitors supply levels (toner, ink, drums) in each printer and automatically orders new ones before they run out. Deliveries are made just-in-time directly to your office. This saves time, avoids stockpiling, and ensures you never run out during an important print job.
Professional service and maintenance: HP/Mat.net is responsible for the performance of your printing devices under MPS. Regular maintenance, inspections, and repairs are included in the agreement. A technician will arrive when the printer reports an error or users request support – often before you even notice, thanks to remote monitoring. The result: maximum uptime and eliminated downtime. Your staff no longer needs to deal with paper jams or printer errors – that’s the job of the dedicated service team.
Optimization and efficiency: The MPS service begins with a print environment audit – we analyze how many and what types of devices are used, by whom, and for what purposes. Based on this, we suggest improvements: for example, replacing many small printers with one efficient central device, introducing multifunction devices (print, scan, copy), or setting duplex printing as default to save paper. These measures can boost productivity and reduce waste.
Improved document security: In the age of GDPR and growing security requirements, printers are often a weak point. MPS addresses this with solutions such as secure pull printing (documents are printed only after user authentication at the device, e.g., card or PIN – preventing confidential prints from falling into the wrong hands). HP printers also have protection against cyberattacks (encrypted communication, firmware validation, auto-restart after threat detection). The HP Secure MPS package offers some of the strongest security in the industry – essential for sectors like finance and healthcare.
Scalability and industry adaptation: HP MPS is not a one-size-fits-all solution – it can be tailored to industry specifics. In education, priorities might be cost and ease of use by many users; in finance – security and reliability. HP has experience across sectors (banking, healthcare, public administration, manufacturing) and offers industry best practices that Mat.net helps implement. Whether you have 5 office printers or 100 devices across branches – the service is scalable and centrally managed.
Print environment analysis and design: The initial stage includes a thorough audit: inventory of all printing devices, cost assessment (supplies, service, energy, paper), and analysis of each department’s needs. Based on this, we create a target design – specifying how many devices of what type will provide optimal performance and cost. We take into account factors such as device proximity to users (for work comfort), monthly workload (to avoid overload or underuse), and required features (color, formats, scanning). This print plan is agreed upon with the client.
Device delivery and installation: The next step is implementation – we deliver new devices (or take over management of existing ones if suitable and compatible) according to the design. We install them in offices, configure them in the network, and set policies (e.g., secure print, user access). We run tests to ensure everything works smoothly. If older devices are unnecessary, they can be bought back or eco-disposed.
Fleet monitoring and management: All printers under MPS are monitored remotely. The administrator (HP/Mat.net) receives information on device status, toner levels, errors, page counts, etc. This is done through software tools installed locally or HP cloud solutions. It allows for proactive response – e.g., dispatching a technician before users report a problem or shipping toner before it runs out. We also provide regular reports to the client: pages printed per department, downtimes, cost trends – simplifying management and further optimization.
Supply of consumables: As mentioned, the system ensures automatic toner/ink deliveries. The agreement specifies which materials are covered – typically all toners, drums, and basic consumables. Paper is usually provided by the client, though we can help here too (recommending or supplying appropriate paper for your needs – photo, banners, branded letterhead, etc.).
Service and user support: If something goes wrong – e.g., the printer displays an error, jams, or needs parts – HP/Mat.net service will handle it immediately. Users have a designated contact point (helpdesk) to report issues or ask questions (e.g., “how to scan to email from the new copier”). A technician arrives on-site per the agreed SLA (e.g., next-business-day repair or same-day, depending on contract). For major repairs, we provide a replacement device to keep your office running.
Continuous improvement and reporting: MPS is a continuous service, but that doesn’t mean it’s static. On the contrary – we regularly review performance (usage, cost, service incidents) and suggest improvements. For example, if a department prints far less than expected – one device can be eliminated to cut costs. Or if your company expands and opens a new branch – the service easily scales to cover it. Clients receive periodic MPS reports showing added value: savings achieved, fewer user interventions, improved security, etc. MPS is a partnership focused on long-term optimization.
Expertise and certification: Mat.net has certified printing and document specialists. We stay up-to-date with HP’s device and software offerings. Our experience allows us to design print environments that combine innovation with practicality. With us, you can be sure the proposed solutions are proven and aligned with HP best practices.
Individual approach: We don’t apply one template – each company is different. We conduct thorough consultations to understand your business: whether you mostly print black-and-white text documents, color marketing materials, or scan large document volumes, etc. Based on this, we create a tailored MPS offer. This way, you pay only for what you need, while receiving everything essential.
Polish support and care: As a local HP services provider, Mat.net offers support in Polish and excellent understanding of on-site work realities. Our technicians are regionally deployed to ensure fast access to your facilities. You have a dedicated Mat.net account manager overseeing the agreement and always available for assistance. In practice, this means fewer formalities and quicker response – we simply act so you can focus on your business.
Integration with digital document workflows: MPS services go beyond printing – we can help you look at your company’s information flow more broadly. HP offers solutions for document digitization, scan archiving, workflows – such as electronic forms instead of paper, document management systems. If your business is moving toward a less-paper office, we will advise and implement tools that work with your MPS infrastructure. This saves even more time and money by eliminating unnecessary paper processes.
Cost transparency: You get a clear billing model – usually a monthly or quarterly subscription, covering an agreed print volume (e.g., page bundle) or actual usage. There are no hidden costs: service, toners, parts – all included. Reports show how you use your limits and where costs arise. This transparency builds trust and allows you to monitor print expenses in real time.
Long-term partnership = stability: Choosing MPS with Mat.net means gaining a partner who takes care of your interests long-term. Our goal is for you to remain satisfied with service quality and savings year after year. That’s why we invest in the relationship – regular reviews, access to new HP technology (e.g., if a new, more cost-effective printer model appears – we’ll suggest a replacement). Your success in print optimization is also our success.
