31years
of experience
of experience
Introduction: HP Accidental Damage Protection (ADP) is a service that protects your device against accidental damage. It’s designed for users of HP laptops, desktops, or other devices who want to avoid costly repairs caused by unfortunate incidents. With ADP, your equipment is covered by additional service benefits in the event of sudden accidents—ideal for businesses (minimizing downtime) and private users who value their devices.
Accident protection: Avoid unexpected costs of repairs or device replacement in case of accidental damage such as drops, spills, or electrical surges. It acts as a device insurance covering incidents not included in standard warranty.
Fast repair or replacement: If damage occurs, HP provides quick repair via an authorized service provider—or, if repair isn’t feasible, a replacement device (new or equivalent). This minimizes downtime and gets you back to work quickly.
24/7 expert support: The ADP package often includes 24/7 online or phone technical support. You have access to certified HP specialists who will help diagnose the issue and arrange for service, accelerating the process.
Door-to-door service: HP offers convenient door-to-door service—your damaged device will be picked up, repaired, and delivered back to you, with no extra shipping costs. On-site next-business-day repair options are also available for companies, minimizing downtime even further.
Physical damage: HP ADP covers damage caused by unforeseen physical incidents, including cracked screens or chassis from drops, liquid spills on the keyboard or internals, electrical surges damaging components, accidental impacts, and shocks. These are not covered by standard warranty, making ADP a valuable protection upgrade.
Repair or replacement of components: Damaged parts are repaired or replaced with original HP components. If the damage is significant (e.g., motherboard, screen) and repair is uneconomical, HP will replace the device with a new or equivalent unit.
One incident per year (typically): Most ADP plans limit the number of claims (e.g., one repair per year per device). This ensures high-quality service delivery. Specific limits and terms depend on your selected plan and device.
Exclusions: ADP does not cover theft, loss, intentional damage, normal wear and tear, or issues caused by unauthorized modifications. Minor cosmetic damage (scratches, scuffs) and external accessories (e.g., separate mouse, bag) are not covered—protection applies to the main device and any included OEM accessories (like the original power supply).
Help choosing the right protection: Mat.net experts will advise you on the best ADP package based on your device and usage style. We’ll recommend the optimal protection period (e.g., 1, 3, or 5 years) and service level for maximum value.
Authorized HP partner: As an official HP partner, Mat.net ensures that your ADP service is genuine and properly registered. We’ll handle the activation for you, so protection starts immediately—no hassle.
Assistance with claims: In case of damage, we help you submit your claim to HP. Our specialists assist with gathering necessary details, contacting service providers, and ensuring repair or replacement goes smoothly. You save time and avoid frustration.
Replacement device (optional): For business clients, we offer solutions to minimize downtime—such as providing a loaner device during repairs. Mat.net understands business needs and offers flexible support options so your operations don’t grind to a halt.
Trust and experience: We’ve supported clients with HP services for years. Our experience means you get high-quality service—when you choose Mat.net, your device is handled by professionals and you receive full support every step of the way.
