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Introduction: HP Care Pack is a program of extended warranties and service offerings provided by HP. It complements the standard manufacturer’s warranty by extending the coverage period and enhancing service levels. Care Pack is designed for users who want trouble-free use of their HP devices over a longer period – ideal for businesses (where uptime is critical) and individual users (e.g., protecting expensive laptops from post-warranty repair costs). With HP Care Pack, you gain peace of mind knowing your equipment will be serviced with original parts by certified HP technicians – even years after purchase.
Extended protection period: Standard warranties usually last 1 year (for consumer devices) or 1–3 years (for business-class devices). HP Care Pack allows you to extend coverage to 3, 4, or even 5 years total. That way, you won’t be caught off guard by costly failures right after the standard warranty expires – your hardware stays protected longer.
Lower and predictable IT costs: Extending the standard warranty helps you avoid unexpected repair expenses after expiration. A one-time purchase (or bundling with the device cost) protects your budget – no extra charges for parts or labor in case of failure. This “pay once – benefit for years” model often turns out to be more cost-effective than ad hoc post-warranty repairs.
Comprehensive service support: All repairs under Care Pack extended warranty are performed by authorized HP service centers at no extra cost. Parts, labor, and even replacement of the device (if irreparable) are covered. You’re assured that the device is handled by professionals inside out, and HP uses genuine components – keeping your device in full working order.
Faster response – premium service options: Many Care Pack bundles offer a higher level of service compared to standard warranty. You can choose on-site service with next business day response, meaning an HP technician arrives and repairs your device within 24 hours of the report. Another option is Pick-Up and Return service – a courier picks up your device, HP repairs it, and returns it after service. These enhanced options minimize downtime and streamline the process.
Additional service options: HP Care Pack goes beyond time extensions – you can also choose additional options such as:
Accidental Damage Protection (ADP): protection against accidental damage – described earlier. Combine ADP with Care Pack to cover both hardware failures and accidents.
Defective Media Retention (DMR): allows you to retain a defective storage device (e.g., hard drive) during replacement. Ideal for organizations and individuals storing sensitive data – the disk never leaves your premises, ensuring compliance with data security policies.
One-Time Battery Replacement: one free battery replacement during the Care Pack period – useful for 3–5 year plans, when battery performance may decline.
Travel Coverage: international service support – if you travel often, your Care Pack can include global repair coverage (in countries participating in the HP International Warranty program). If a failure occurs abroad, the local HP service will repair your device under the same terms.
Covered device types: HP Care Pack is available for most HP devices – laptops, desktops, workstations, monitors, printers, servers, and more. When purchasing equipment, it’s worth asking about available Care Packs. They can also be purchased separately within a specific time window after the device purchase (e.g., up to 90 days, depending on conditions) – after that period, the device may no longer qualify for warranty extension.
Duration: The most popular packages extend warranty to 3 years total (i.e., +2 years beyond the standard one) or up to 5 years (+4 years). Other variants are also available, such as 3-year on-site NBD (Next Business Day repair), 4-year Pickup & Return, etc. The choice depends on your needs – how intensively you use the device and how quickly you require service.
Service request process: If you have a Care Pack and your device has a problem, you contact HP or Mat.net (as per the service guide). After verifying the issue, service is arranged according to your service level. With on-site – a technician comes to you; with return service – you’ll receive a shipping label and instructions. Care Pack holders get priority, meaning faster repair times and guaranteed parts availability.
Geographic coverage: A standard Care Pack is valid in the country of purchase (e.g., Poland). If you frequently travel for business or work remotely, consider Travel Coverage or Care Pack Next Business Day International – these options guarantee international support. In practice, this means that if you’re abroad on assignment, you’ll still receive service (on-site or return) under your plan.
Exclusions: Like standard warranties, Care Pack covers damage from normal use (manufacturing defects, electronic failures, etc.). It does not cover theft, loss, user-caused damage, or consumable wear (e.g., depleted toner or worn-out battery – unless covered by an optional battery replacement). That’s what the add-on options like ADP or insurance are for. The full coverage terms are detailed in the service description – we’re happy to help interpret them.
Professional advice: The Mat.net team will help you select the right Care Pack for your device. We’ll recommend the most beneficial service type – whether you need next business day on-site repair, a door-to-door option, or if data retention is critical to you. We tailor the plan so you don’t overpay for unnecessary features while ensuring nothing important is left out.
Easy purchase and registration: When buying your Care Pack from Mat.net, you can be sure the service will be properly registered to your device in the HP system. We handle all the paperwork. You’ll receive a certificate/confirmation and from that moment you can rest easy – we’ll make sure HP fulfills its obligations if a repair is needed.
Support during service execution: As your provider, we won’t leave you on your own when issues arise. You can report problems directly to us – our staff will log the case, verify symptoms, and open a ticket with HP, tracking the repair. Knowing your equipment and service history, we act faster and more effectively. If needed, we escalate the case with HP to ensure you receive the service according to SLA.
Replacement device and additional services: If uninterrupted operation is critical, Mat.net can provide a replacement device during repair (especially relevant in businesses where a laptop breakdown halts work). We’ll also remind you when your Care Pack is about to expire – you won’t miss the chance to extend coverage. We can help expand your plan too (e.g., adding ADP to an existing Care Pack if broader protection is needed).
Multi-device business packages: If your company uses multiple devices, we’ll prepare a consolidated Care Pack offer for your entire hardware fleet. Managing this is easy with us – you’ll receive a complete overview of all devices and service timelines, so nothing gets overlooked. We’ll make sure every device stays covered. It’s like having your own managed warranty plan for the whole company – without tracking dozens of separate agreements.
